Official Policy Document

Examly Refund Policy

Transparent guidelines for refunds, subscriptions, and purchases on Pakistan's premier Ed-Tech platform.

Full Refund

Within 48 hours for unaccessed content

Partial Refund

Pro-rated based on usage

Non-Refundable

Virtual currency & downloaded content

Last Updated: January 20, 2026

This policy applies to purchases made directly through examly.com.pk. For third-party platform purchases, refer to their respective refund policies.

1

Overview

At Examly, we strive to provide exceptional value through our digital learning platform. This Refund Policy outlines the terms and conditions governing refunds for purchases made on examly.com.pk. By making a purchase, you agree to this policy.

2

General Refund Principles

Digital Nature

Most Examly products are digital services delivered immediately upon purchase

Fair Usage

Designed to protect users while preventing platform abuse

Transparency

Clear communication about refund eligibility

3

Subscription Services

Premium Features Subscription

Refund Windows

  • Full refund: Within 48 hours of purchase
  • Partial refund: Within 30 days (pro-rated minus 25% fee)
  • Non-refundable: After 30 days

Eligibility Criteria:

Technical Issues

We cannot resolve within 72 hours

Duplicate Purchases

Accidental duplicate transactions

Exam-Specific Prep Packages

Before Access

100% Refund

If no content accessed

Partial Access

Pro-rated

Minus 20% restocking fee

Maximum Usage

No Refund

If >30% content accessed

4

One-Time Purchases

Mock Test Packs & Question Banks

24-Hour Refund Window

From purchase time, no tests attempted

Once accessed or downloaded: Non-refundable

Digital Study Materials

Non-refundable once downloaded

E-books, notes, templates, and other downloadable content

Defective Files Replacement

Report within 7 days for file replacement

5

Virtual Currency & In-App Purchases

Important Notice

All purchases of virtual currency (Examly Gems) are FINAL AND NON-REFUNDABLE. Virtual currency cannot be exchanged for real money under any circumstances.

Examly Gems

Virtual currency

  • No refunds for gem purchases
  • Cannot be converted to cash

Feature Unlocks

One-time purchases

  • Generally non-refundable
  • Exception: Technically non-functional
6

Special Programs & Services

Tutor Sessions/Consultations

100%

More than 24 hours before

Full refund if cancelled in advance

50%

2-24 hours before

Late cancellation refund

0%

Less than 2 hours

No show or last-minute cancellation

Live Webinars/Workshops

Before Event

Full refund up to 48 hours before start time

Recording Provided

If you receive recording, no refund applies

Event Cancellation

100% refund if we cancel the event

8

How to Request a Refund

Refund Process Steps

1

Contact Support

Email refund request to refunds@examly.com.pk with:

Transaction ID
Purchase date
Reason for refund
Supporting evidence
2

Review Period

5-7 business days for investigation

Please allow sufficient time for processing
3

Decision Notification

You will receive email notification of approval or denial

4

Processing Time

Approved refunds processed within 14 business days

Refunded to original payment method

Important Notes

  • Refund eligibility determined at Examly's sole discretion
  • We reserve right to limit or refuse future purchases if refund patterns suggest abuse
  • Government-issued ID may be required for verification on large refunds
12

Contact Information

Refund Email

refunds@examly.com.pk

Primary communication channel

Support Hours

9:00 AM - 6:00 PM PKT

Monday-Friday

Response Time

Within 48 hours

Initial response guarantee

Governing Law

This Policy is governed by the laws of Pakistan. All disputes fall under the exclusive jurisdiction of Pakistani courts.

Policy Effective: January 20, 2026